Terms & Conditions


Please read these Terms carefully before you use SHERPR, since by using SHERPR you agree to these Terms, which is a legal agreement. If you use SHERPR as a representative of an organisation, you agree to these Terms on behalf of that organisation.

You can contact us by telephone +44 (0) 2039506616 or email support@sherpr.com

We may contact you by telephone or any other contact details you have registered in your account with us.

1. TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions:

  1. All orders are subject to availability and confirmation of the order price, orders made after 11:00 (GMT) will not be dispatched until the next working day.
  2. Dispatch times are standard at 1-2 working days but may vary depending on availability. Provisions made as to delivery times are limited to mainland UK, excluding Highlands and Islands and may be subject to delays resulting from third party couriers
  3. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the goods. Contact information provided must include an email and/or mobile contact number. Failure to provide this will result in us withholding your order for dispatch. SHERPR can not be held responsible for any delivery issues once contact has been made between you and any third party courier, all delivery concerns relating to bike box/accessory  purchases must be communicated directly between you and the courier.

1.1 ORDER CANCELLATION

Outstanding orders may be cancelled at any time prior to despatch and a full refund will be given. Once delivered, unused items purchased through the website are eligible for return within 14 days of delivery under the distance selling regulations. Goods must be returned to SHERPR within 14 days. This does not apply to items valued at less than 42.00GBP. In the event the goods delivered are damaged or differ to the items ordered, such details must be notified to us within 14 days of delivery. Failure to do so will result in items deemed accepted and you will not be eligible for a refund or exchange.


1.2 WARRANTY

SHERPR offers a 2 year warranty against any manufacturing faults/defects. This warranty covers the original purchaser of the bike box only. This becomes void if the goods are sold/ ownership is otherwise transferred. It is your responsibility to provide proof of original purchase to SHERPR.


Our warranty will not cover cosmetic damages resulting from abuse including but not limited to tears, cuts, holes, scratches or stains or damages as a result of negligence by airlines/couriers or any other third parties including but not limited to pressure damage, damage to wheels and hardware of the goods. All damages occured in transit should be filed against the carrier/party responsible.



1.3 RETURNS

If goods are returned where a discount or voucher code has been used then only the payment will be refunded not the discount or voucher.


SHERPR will only cover the return cost of faulty or defective items. SHERPR states clearly the specifications of all goods, items requested for return as a result of sporting equipment being poorly proportioned to that of the goods will not be covered. Return costs for this and any other reasons not clearly stated in this agreement will be payable by you.


To request the return of any item, you must e-mail, telephone, message, or write to us quoting your order number and name. You must take reasonable care of the items, and must not use them. Goods must be returned to us within 14 days of your notice of return.


Items should be returned to:

SHERPR GLOBAL LTD

UNIT 5 MAPLE PARK

FALCONER ROAD

HAVERHILL

CB9 7BG


If you wish to contact SHERPR Global Ltd. by telephone, please call +44 (0)20 395 06616. All other contact information is available at www.sherprbikebox.com.