Returns Information

At Mallula we want to make sure all of our customers receive the highest quality in both product and service.

Once a bike box has been dispatched you cannot cancel or refund your order., however, you are entitled to a refund or replacement for any reasonable manufacturing faults. Please make us aware of any manufacturing issues via email with photos at orders@mallula.com. 

If you purchased your SRHERP Bike Box from an authorised online store or retail shop then you must contact them directly. We understand that all authorised online stores and retail shops have their own specific return policies.

Return address: Mallula Ltd, Unit 5, Maple Park, Haverhill, Suffolk, CB9 7BG.

Mallula Ltd reserve the right to reject replacements and refunds if the manufacturing fault is insufficient.